A graduate of Oxford University, Vicky worked for PA Consulting and Shandwick PR, and was chief executive of a trade association before forming the company which became Boilerhouse in 1992. In addition to her client services role, Vicky has particular expertise in online and digital communications for public service organisations. She is a member of the Better connected and Website Perfomance Improvement teams run by local authority IT and digital professionals’ organisation Socitm, for whom
she recently authored the report: Better served, customer access, efficiency and channel shift. She speaks regularly at conferences on web, social media and customer access issues. She has led communications, web and digital projects for among others, NHS Pensions, Department for Communities and Local Government, Planning Aid, NHS North West, Socitm, Control Shift and Improvement and Efficiency West Midlands.